CUSTOMER CARE

We work hard to ensure our store policies are fair, clear and transparent.  If you can't find the information you're looking for below, don't hesitate to get in touch so we can assist you further. You can send an email to designsbylivia@gmail.com.

PACKAGING & SHIPPING

  • We are taking all precautions to ensure the safe packaging of your order.  

  • Orders placed will ship within 2-3 business days.  

  • We do not process orders on Saturday, Sunday, federal or company observed holidays.  

  • At this time, we are unable to ship to international or APO/FPO addresses.  

 

 

RETURNS

  • All custom orders are final due to the measurements and scale of the item.

  • At this time, all sales are final.  We are happy to help you with any questions about the piece before making a purchase.

  • Please email as designsbylivia@gmail.com with any questions or concerns.